Best in the UK- base win 6 awards at The ESTAS 2016!
Regional and national winners were announced at the 13th annual ESTAS ceremony on Friday 15TH April at the Grosvenor House Hotel, London. The event, hosted by TV's 'Phil Spencer (best known for TV show Location, Location, Location) saw the best Estate & Letting Agents from across the UK compete- both regionally and nationally.
As a boutique, single-office agency that operates exclusively in London we have entered the awards since 2010 to benchmark ourselves against the very best in our industry.
It was an amazing surprise, therefore, to win 6 awards at The ESTAS 2016- including the 'Grand Prix' for Letting Agents- The Best Letting Office in the UK for Landlords.
Our awards were as follows:
BEST LETTING AGENT OFFICE IN THE UK (RATED BY LANDLORDS) - Gold - base property specialists ltd
BEST LETTING AGENT OFFICE IN THE UK (RATED BY TENANTS) – Silver – base property specialists
LETTING AGENTS ‘BEST IN COUNTY’ (RATED BY LANDLORDS) – Gold - London – base property specialists
LETTING AGENTS ‘BEST IN COUNTY’ (RATED BY TENANTS) – Gold - London – base property specialists
BEST LETTING AGENTS OFFICE - EAST LONDON (RATED BY LANDLORDS) – Gold – London East – Base Property specialists
BEST LETTING AGENTS OFFICE- EAST LONDON (RATED BY TENANTS) - Gold - London East - Base property specialists
This was a huge surprise, to see us beat agents from across the whole of the UK from small independents (like us) to the biggest and most established brands in our industry. A true testament to just how hard our team here at base works to constantly strive to deliver the best customer service experience to everyone that comes in to contact with our company.
One of our ambitions, when we launched in 2004, was to transform the way Agents handled both Landlords and Tenants. Landlords deserve so much more than they usually get from Letting Agents in London. Tenants woes, especially with agents, are well documented up and down the country and we felt that this had to change.
Just 12 years later, to see our services recognised as the best Landlord & Tenant service in the whole of the UK rental sector is a humbling experience.
One of the reasons we feel our clients love our services so much is because we constantly look to improve- and now is no different. We will be looking for innovative ways to continue to deliver the best Lettings experience we can.....for everyone.
The ESTAS are truly unique as they are the only industry awards decided exclusively by the votes of paying clients and tenants from the previous calendar year. Landlords and Tenants that take the time to vote for us complete a comprehensive questionnaire covering everything from first impressions to clarity of contract terms, communication standards to marketing expertise. Each vote provides a final % score which are then averaged (and some magical algorithm stuff) to decide the winners.
Once again, we would like to thank the London Landlords & Tenants who voted for us.