It always surprises me to talk to a Landlord that has had several lets successfully completed by us and hear them say ‘I have had my property on the market with Agent X for a month now with no joy’.
Why didn’t you call us?????
Despite the best of efforts, it can be difficult to stay in verbal contact with all your clients every month. No matter how hard you try, particularly in busy months, allocating the time to call them up can simply be impossible.
We, like many agents, Â make every effort to stay in contact electronically with emails, newsletters and a host of social networking sites but, whilst these bear some fruits, the reality is verbal communication is king. Everyone likes to hear a voice at the end of the phone and to feel special and valued.
Landlords- not getting regular calls from your agent is not a failing but often down to just simple logistics, especially when dealing with a smaller independent agent and not some vast corporate behemoth. If an agent works well for you remember to stay in contact with them- ultimately it is in your best interest.
Yes, we are the ones you pay fees to and therefore make money from you but if your flat sits empty, or rents for less than it should or you get bad Tenants, then you are the one that suffers as a result. Why risk any of this on an agent you don’t know or, worse still, that has performed badly for you in the past?
If you have a good agent- remember them! Keep their details on your phone, in your filofax, in Outlook- wherever it is you go when you need to contact someone about your property. This also means they are to hand if any friends or contacts ask if you can recommend a good agent- at the very least the agent will appreciate this immensely but can sometimes mean extra benefits!!
